Shipping Policy

1. Order Processing & Dispatch

  • Orders are processed within 24–48 business hours after payment confirmation.
  • Orders are typically dispatched within 2–3 business days.
  • Orders can only be cancelled before processing begins. Once processed, cancellations are not permitted.

2. Delivery Timelines

  • Domestic orders are generally delivered within 3–7 business days after dispatch.
  • International delivery times may vary depending on the destination and customs procedures.
  • Delivery timelines are estimates and may be affected by unforeseen circumstances.

3. Shipping Charges

  • Shipping charges, if applicable, are calculated at checkout.
  • International shipping fees vary based on destination and package weight.
    * Shipping charges are non-refundable once an order has been shipped.

4. Cash on Delivery (COD)

  • COD availability depends on location and order eligibility.
  • Additional COD charges may apply and will be displayed at checkout.
  • THE EAGLE reserves the right to limit or refuse COD orders when necessary.

5. Order Tracking

  • Once your order is shipped, a tracking link will be sent via email or SMS.
  • Tracking details may take up to 24 hours to become active.

6. Delivery Issues

  • Please ensure that your shipping address and contact details are accurate.
  • Orders returned due to incorrect address, failed delivery attempts or refusal of delivery may require additional shipping charges for re-dispatch.

7. Shipping Partners

  • Orders are delivered through trusted third-party courier services.
  • While we strive for timely delivery, delays caused by courier partners are beyond our direct control.

8. Damaged or Missing Orders

  • If you receive a damaged product or your order is marked delivered but not received, please contact us within 48 hours of the delivery update.
  • All claims are subject to verification.

9. International Shipping

  • International orders may be subject to customs duties, taxes or import charges imposed by the destination country.
  • These charges are the responsibility of the customer.

10. Delays Beyond Control

  • Delivery delays may occur due to weather conditions, transportation disruptions, government restrictions or other unforeseen circumstances.
  • THE EAGLE shall not be held responsible for delays arising from such events.

By placing an order, you agree to this Shipping Policy.